Refund policy

Return & Refund Policy Last Updated: August 30, 2026 At ARVVA, a brand operated by ARVVA LLC, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may be eligible to request a return or refund in accordance with this policy. 30-Day Return Period Customers may request a return within 30 days from the date their order was delivered. To be eligible for a return, the product must: - Be unused and in its original condition. - Be returned with its original packaging and included accessories, where applicable. - Not show signs of damage caused by misuse, accidents, or improper handling. - Be accompanied by the order number or other valid proof of purchase. Products That Arrive Damaged or Defective If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. To help us investigate the issue, we may request photographs or videos showing the product and the problem. If the issue is confirmed to be our responsibility, we may provide a replacement, refund, or another appropriate resolution. How to Request a Return Before returning an item, please contact us at: hello@arvva.co Please include: - Your full name - Order number - Reason for the return - Photos or videos, if applicable Do not send an item to a return address before receiving return instructions from our customer support team. Refunds Once an approved return has been received and inspected, we will notify you regarding the status of your refund. If your refund is approved, the applicable amount will be refunded to the original payment method used for the purchase. Please allow additional processing time for your bank or payment provider to make the refunded amount available in your account. Non-Returnable Products Certain products may not be eligible for return after being opened or used when required for hygiene, health, safety, or other applicable reasons. Any product-specific return restrictions will be communicated where applicable. Return Shipping Costs If a return is required because the product was defective, damaged upon arrival, or incorrectly shipped, ARVVA LLC may cover or reimburse reasonable return shipping costs as appropriate. For returns requested for reasons unrelated to a product defect or error on our part, the customer may be responsible for return shipping costs. Refund Exceptions Refunds may be denied or reduced where a returned product does not meet the eligibility requirements described in this policy, including products that have been used, damaged through misuse, or returned without required components. Contact Us For questions about returns or refunds, please contact: ARVVA LLC 30 N Gould St Ste N Sheridan, WY 82801 United States Email: hello@arvva.co Phone: +1 307-310-8299